A Discussion on H. G. Hills' Quality of Service Essay

Clean Up on Aisle FourAs her son reaches out of the cart for anything he can get his hands on, the young woman tries to decide in what section of the store is the best place for her to begin her venture. Located in the heart of Green Hills, the red-schemed H.G. Hills Food Store has been helping families provide each other with food since 1978, as the sign inside the building states. We try to make it easy for people to come in, find what they need, and leave, says Michael Hammett, one of the Co-managers at the Green Hills location. He also adds, The store is a system and we have to keep that well balanced in order to maintain our customer-base. For a grocery store to run smoothly there are several aspects that must be understood. These include, but are not limited to, employees, fresh food, waste management, and sales. H.G. Hills is an extremely efficient and well-organized system that provides thousands of people with fresh food everyday.Employees provide the manual labor that is required to keep the system going. The employees are placed in a hierarchal structure ranging from bagger , the lowest, to Manager, the highest. Baggers and cashiers help to move the flow of customers out of the store while day stockers help keep the products that dissipate throughout the day plentiful, explains Hammett. Front-end Managers are office workers who generally manage the baggers and cashiers. One of my main jobs as co-Manager was to keep up with all the financial records for tax purposes. However, every co-Manager and Manager has a different section of the store that they oversee. Some will work mainly in the back at the loading dock, while others keep an eye on employee performance, adds Hammett. Every employee has a specific role which he or she performs in order to keep everything running smoothly (Hammett). Employees form the backbone of H.G. Hills, but...